Compliments and complaints

Submit a compliment

We value our team and appreciate any recognition of their good work and efforts.

We welcome any positive feedback on the performance of any Victoria Police team member. It helps us continue to provide quality service to you, the community.

For more information and to submit a compliment, visit our Compliments page.

Make a complaint

Any person may make a complaint about the conduct or behaviour of an employee of Victoria Police, which includes PSOs, sworn officers and civilian staff, or any experience with Victoria Police.

You may make the complaint yourself or have someone make it on your behalf, such as a lawyer, community worker or other support person.

For more information and to submit a complaint, visit our Complaints page.

Types of complaints

You can lodge a complaint about matters such as:

rudeness
poor attitude and practice
careless or poor service
failure to adequately explain police procedures.

We also receive complaints for serious or criminal offences related to:

race discrimination
corruption
misconduct, and
improper conduct, such as:
- dishonesty
- harassment
- unlawful arrest
- threats
- excessive or unreasonable use of force.

For more information and to make a complaint, visit our Complaints page.

Report family violence or sexual offences perpetrated by a Victoria Police employee

Visit our Reporting family violence or sexual offences perpetrated by a Victoria Police employee page for guidance and options.

Help with communications

National Relay Service
You can use the National Relay Service (NRS) to contact Victoria Police if you are Deaf, have a hearing impairment, or have difficulty with speech or communication.
You must be signed up to use the service. Register for the National Relay Service here.
For more information visit the National Relay Service website.
Interpreting services

We provide a translating and interpreting service for people who:
- do not speak English
- prefer to communicate in their own language.
You can request the translating and interpreting service when you call the Police Conduct Unit on 1300 363 101.
You can also call the Translating and Interpreting Service (TIS). They will help you organise translating services when you speak with the Police Conduct Unit.
Call TIS on 13 14 50.

Support services

For a list of support services offered by Victoria Police, visit our Contact page.

Victim's Support Agency

You may be eligible to access support through the independent helpline on 1800 819 817.

The helpline is available from 8am to 11pm, 7 days a week.

Trained support staff are available to answer any health or welfare concerns you may have.

Victorian Equal Opportunity & Human Rights Commission (VEOHRC)

If you have been discriminated against, sexually harassed, victimised or vilified in Victoria, VEOHRC can help.

Find out more about the Victorian Equal Opportunity and Human Rights Commission.