Report a cybercrime

You can report a cybercrime, cyber security risk, incident or vulnerability using ReportCyber.

ReportCyber is the Australian Government's online cybercrime reporting tool. It is coordinated by the Australian Cyber Security Centre (ACSC).

Report a crime using ReportCyber

If there is an immediate threat to life or risk of harm, always call Triple Zero (000) first.

Cybercrimes you can report via the ReportCyber include:

• identity theft and fraud
• online fraud
• cyber-enabled abuse
• online image abuse
• affected devices.

Report a cybercrime

You can report on behalf of someone else, a business or a government entity.

How to use ReportCyber

What to do, and what to expect, if you report a cybercrime, incident or vulnerability with ReportCyber.

Filling out your report

Provide as much detail as possible when reporting.

This includes:

• names
• phone numbers
• bank accounts and transaction details
• email addresses
• social media accounts.

When making a report, read all the prompts carefully. Answer as many questions as you can.

You shouldn’t use ReportCyber if:

• There is a court order against a person you suspect of committing the cybercrime.
• A physical crime has been committed. This includes your bank cards or devices being stolen.
• You’ve received a scam call, but haven’t lost any personal information or money.
• If you have purchased goods and services online and you have not received the goods. Report to the administrator of that website, Consumer Affairs Victoria and the payment method you used (such as your bank or PayPal).
• There are technical issues with social media accounts. For issues with social media, report the issue to the administrator of that social media platform or website.

Loss of funds

Victoria Police is not able to recover any funds that have been lost as a result of cybercrime.

If you have lost money, please contact your bank or financial institution as soon as possible.

Anonymous reporting

You can lodge a cybercrime report anonymously if you don’t want to provide your personal information.

You will not be contacted about your report.

When you make an anonymous report, the Australian Cyber Security Centre will still collect and keep information in your report. This is used for statistical and analytical purposes.

Keeping evidence

You cannot upload attachments to your ReportCyber report.

Make sure you keep evidence before you remove it from a website or other public forum. You should also keep all your evidence in a secure place. This includes screenshots, emails and chat logs.

Please include as much information as possible in your report.

Further resources and information

Victoria Police will contact you if they require further information or when they need to see your evidence.

Do not email any attachments to the ACSC or to police unless requested.

Once you submit your report

When you submit your report, you will receive a unique report reference number.

Your reference number is proof of your ReportCyber report. You may need to provide it to financial institutions or other organisations.

After you submit your report

After you submit your report, you will be prompted to download a copy of your report.

You will not be able to get a copy of your report after closing that page.

Assessing your report

Law enforcement agencies will assess your report.

Victoria Police may contact you for additional information. Victoria Police won’t assess every report.

All reports are important as they provide information on cybercrimes and trends in Victoria. When you make a report, you help to stop other people from being victims of the same cybercrime.

Your report helps the ACSC and law enforcement agencies to disrupt cybercrime and make Australia a safe place to be online.

You only need one ReportCyber report

If you have made a cybercrime report to ReportCyber, do not make another report about the same matter.

The ReportCyber team will process your report and contact you.

More ways to get help

Visit the below websites for more advice to protect your identity, dispute transactions, and report scams and harmful content.

• For concerns about identity or related cyber security, visit IDCARE or call 1800 595 160.
• To learn about reporting harmful content on games, apps and social media platforms, visit the eSafety Commissioner.
• For complaints about credit, finance or loan products with your bank or financial institutions, visit the Australian Financial Complaints Authority.
• To report tax related scams, visit the Australian Taxation Office.
• If you suspect someone may be committing fraud against Centrelink or Medicare, visit Services Australia.
• For problems with products from a private seller online, visit Consumer Affairs Victoria.
• To learn about the industries that have ombudsmen, commissions or other bodies who can assist with dispute resolution, visit the Australian Competition and Consumer Commission.